Frequently Asked Questions

We are a global corporation with our headquarters in Philadelphia, PA, and facilities around the globe. Our Reading, PA operations span over 300 acres for the production of stainless steels, cobalt, nickel, and our R&D facilities develop new specialty alloys supported by Latrobe, PA with another 184 acres to support high-strength alloys and bearings steels, while our Athens, AL facility supports our aerospace operations and houses our Emerging Technology Center on over 230 acres. Additional capacity and products are supported out of our facilities in Canada, the UK, Sweden, Singapore, and China, with distribution warehouses around the world. Learn more about the certifications of each of our facilities.

Our unique competencies include cutting bar from plate and cutting plate to extremely tight tolerances, while our proprietary saw blade technology and custom-built saws enable superior productivity. Our on-site processing capabilities include over 180 kinds of processing equipment. Search our portfolio and filter by product form in our alloy finder.

Many of our products are manufactured in a variety of forms and finishes, allowing for specifications tailored to the application's requirements. Search our portfolio of materials for more information on the specifications of each alloy.

We produce a wide range of materials, grades, and forms, including aluminum. Search our entire portfolio of materials through our alloy finder.

Our specialty alloys are used in a wider range of applications across many industrial markets. We produce stainless steel rebar to minimize lifecycle costs with a reliable solution to address corrosion with minimal repair. Learn more about our alloy solutions.

Approximately 70% of our orders include some form of value added service, such as metallurgical support. From developing custom chemistries and optimized manufacturing processes to consulting on electric motor design optimization for soft magnetic alloys and material quality tracing for additive manufacturing, we have in-house experts to support your production challenges. Contact us today to speak with one of our experts about your application needs.

We understand that your needs are unique to your application. Our team is dedicated to your success and can provide the right contact for your region, market, and challenge. Contact us today to be put in touch with one of our material experts.

We have a wide network of distributors to make sure our high-quality materials are available to everyone across the manufacturing supply chain (e.g. Latrobe Specialty Metals Distribution and Aceros Fortuna) . Contact us to be connected with a distributor that meets your needs.

Yes, all orders are subject to applicable taxes unless exemption certification is provided.
For those wishing to provide exemption documentation, submit your current Tax Exemption Certificate, addressed to Carpenter Technology, signed, and dated (not expired) to email our sales tax email address CarpenterSalesTax@cartech.com. All of the aforementioned details are required for validation and W-9s are not accepted.

For status updates on your order or invoice, please reach out to your dedicated customer solutions representative or contact us for assistance.

At this time we do not offer a live chat feature, however, our team is ready to support you to ensure you get the materials you need when you need them. Give us a call at 610-208-2000 or fill out our contact form to get in touch with one of our experts.

We continuously strive to make the highest-quality products possible for our customers and maintain quality management systems that comply with the requirements of various international, federal, and industry quality standards. Our robust Quality Management System (QMS) is used at 20 sites worldwide and adheres to International Organization of Standards and SAE International methodologies of proven best practices, industry standards, and ongoing improvement initiatives. Access quality certification documents for each of our facilities here.

We take great pride in our culture of quality and operating excellence. We have customer approvals for a variety of customers, including General Electric Aircraft Engine (GEAE), Rolls Royce, and Pratt & Whitney. Contact us for specific information on approvals and specifications.

Please contact us to request MSDS information.

As a responsible participant in the metals supply chain, we take seriously our corporate responsibility to ensure materials used in our products are sourced in an ethical manner in compliance with applicable laws and regulations, including SEC’s “conflict minerals” rules. Our conflict minerals policy and reporting can be found on our legal information page.